Privacy and Security Policy
Information Collected and Why:
Using analytics tools we collect information about your internet browser to help us form our website to suit our regular visitors. There is more detail about this in our Cookies explanation below.
If you place an order, PayPal (Europe) S.à r.l. & Cie, S.C.A., on our behalf, collects your name, the cardholder name and address and the delivery name and address through the ordering process so we can process your order. We will keep that information for a reasonable amount of time.
If you place an order, PayPal (Europe) S.à r.l. & Cie, S.C.A. collects your card details. These are not passed to us but are retained by PayPal who handles the authorisation details on our behalf.
We use your email address collected during the ordering process to acknowledge your order and generally communicate with you about your order. We will only email you about your order or any enquiry you make.
If you email us with an enquiry we will generally keep that email for a reasonable amount of time.
We will will never pass on information to any other party.
If you want to know about any of the personal information that we hold on you, or wish to access it, then please contact us using any of the methods on our contact page. If you want us to remove any of this information then we will do on your request unless we are required by law or other regulation to keep it for a period of time that has not expired.
The UK Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2011, say that websites are required to obtain user consent to use certain cookies.
This website places a "session" cookie on your computer or whatever device you are using to view the site. This cookie holds a session identifier, a string of letters and numbers, that is used by our website to maintain continuity as you browse between the different pages. Session cookies are destroyed when you close your browser. This session identifier is used to "maintain state" across the website for two purposes:
- If you place an item in your "shopping basket" this information is "remembered" as you move pages. The contents can then be displayed on the Shopping Basket page and forwarded to PayPal to complete the payment and order process if you decide to purchase.
- This website uses an adaptive/fluid page layout and adjusts the page layout to suit your browser width setting. Once done, this information is remembered between pages which reduces the time taken to reformat subsequent pages and reduces the visual disturbances between pages.
We consider that purpose 1 is "strictly necessary", under the meaning of the above Regulations because without the cookie you would not be able to shop and that is the primary purposes of this website. We therefore believe that consent is not required to use this session cookie for this purpose.
Although not "strictly necessary", the second purpose is intended to make your visit a better experience, especially when viewed on a mobile device, and since no extra cookie is used and there are no privacy implications, we consider that we do not need to take any particular action for this purpose. In any case, even if we used this unobtrusive cookie in isolation, we believe that its use would still not need consent because it complies with the guidelines from the UK Information Commissioner's Office (ICO) issued in December 2011 and May 2012.
Just to reiterate, the session cookie is destroyed when you close your browser so the processes outlined above have to start again if you visit our website at a later time.
First Party Persistent Analytics Cookies
Our pages on this website two third party agents, Google Analytics and StatCounter, to collect basic information about your Internet browser, and to recognise and count visitors as they browse the site. This helps us form and improve the way our website works to suit our regular visitors. Included in this information is the IP address of your Internet connection and this might be used to identify your country and other location details. This location information, although not always accurate, helps us to further understand the needs of our website visitors.
Google Analytics can use "first party" session cookies and "persistent" cookies to carry out this task. Unlike the session cookie, which is destroyed when you close your browser, the "persistent" cookie is stored on your hard drive, or in some other nonvolatile memory, and remains there for a period of time unless you delete it. Persistent cookies are used to record multiple visits. First party cookies can only be retrieved when you visit our website and not any other website. We don't see the IP address that Google Analytics collects, just the associated location information. Our Google Analytics account has data sharing settings that don't allow Google to share the data with anyone else. You can read more about Google Analytics, including a tool to let you opt out of all Google Analytics data collection, on their Policies and Principles web page.
We mention that we also use StatCounter for analytical purposes but we have configured StatCounter not to use any cookies at all. While this restricts the analytical information available to us, StatCounter still collects information, including the IP address, which we find very useful. Because we are not using any cookie in the configuration, we do not require user consent to use this tool.
For a comprehensive guide about cookies, including how to control and delete them, see aboutcookies.org.
If you have any concerns about privacy or security then do not hesitate to contact us with your questions or views. You can contact us using any of the methods outlined in the Contact page or by emailing email@example.com who is responsible for website privacy and security matters.