SNOWDENS OF HAWORTH

Army Surplus, Footwear, Outdoor Clothing

Haworth, West Yorkshire

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Terms and Conditions

We endeavor to state clearly on this page our methods and terms of business but nothing stated here or elsewhere on our site affects your statutory rights.

Orders

Although we value you as a personal customer, we do not ask you to register with us, and each order is treated as a single transaction.  Please see our help page about the ordering mechanism and what happens after you place an order.

Orders will normally be processed within two working days of you completing the checkout information.

Prices

All prices shown on the shopping pages are in UK Pounds (£).  The delivery charges shown are for delivery to a UK mainland address.  We are not VAT registered and so VAT is not charged.

Payment

Payment for online orders is in UK Pounds (£).  The checkout process is performed on a secure server belonging to PayPal (Europe) S.à r.l. & Cie, S.C.A.  PayPal accepts payment by credit or debit card from all major UK card companies.

Delivery

The product prices shown are the prices you will pay in our Haworth shop.  The delivery charges shown are for UK mainland delivery only and use a standard Royal Mail second class or ParcelForce express48 carrier service.  If you require delivery outside the UK mainland then please email us with your request and we will deal with your enquiry.  If you are outside the UK please be aware of any of your local rules relating to some of the military or military style products we sell.  We will not export any goods that are on UK Export Control Lists, or export any goods that we are not allowed to export to your country.  If we do export, we are not liable to any further charges levied by customs or other similar organisations.

Please note that we reserve the right not to deliver to a Delivery Address that is different to the Cardholder Address, in which case we will consult with you at the email address you supply, and will refund any money paid if we do not resolve any concerns we might have.

Returns

Our fault

If you need to return goods because of our mistake then please contact us and we will advise you of the return method.  You will be refunded the full purchase price of the goods and any postage charges that you may have to pay, provided those charges have our prior approval.  New goods that are faulty will qualify for these refunds but please be aware that used clothing or equipment may have normal wear and tear problems and repairs may have been carried out on these items.

Your decision

If you decide to return the goods for other reasons, maybe because you have changed your mind or you have ordered the wrong size, then you must inform us of your decision within fourteen days of receiving the goods and return the goods to us, at your expense, within fourteen days of informing us and we will refund the full purchase price within fourteen days of receiving the goods back.  You must have taken reasonable care of the goods while in your possession.  You will be liable for the cost of returning the goods.

Cancellations

If you have placed an order but decide to cancel before you receive the goods then please contact us as soon as possible - preferably by both telephone and email.

If you inform us before we dispatch then we will carry out a PayPal refund for the full price.  If we have already dispatched then the returns policy outlined above will come into force and you will be responsible for paying for returning the goods.

Sizes

We have both new and used clothing from various countries and military groups.  As a result the sizes are not always stated in familiar high street terminology.  We therefore measure the size of each article and try to describe those measurements on the individual product page.  Please read these descriptions before you order to ensure that you understand the size of the garment you will receive.  Please bear in mind that our military trousers are normally designed for men, and this often means that a "correct" waist size for a lady is too small for the hips!  If you have any questions then do not hesitate to email or telephone us.

If we do not show your size on our drop down options list, but the size is shown on the page itself, then check back later as it probably means your size is currently out of stock