Help with Online Buying
Please also read our accompanying Terms and Conditions about buying online, including our returns policy and information about clothing sizes.
We have a simple 3 stage process for buying online: Stage 1 is where you browse our shopping pages and add items to your basket. You can get a quick view of the contents of your basket by hovering your mouse cursor over the "View Basket" button near the top right of any page. Click on the "View Basket" button to move to Stage 2, where you can view and review what you have in your basket and delete items if required. If you decide to purchase you move to Stage 3 by using the "CHECKOUT" button. This takes you to PayPal's secure payment checkout where you give PayPal your contact and card details.
Stage 1- The Shopping Pages
Our catalogue is divided into a number of categories. You can select the category that you wish to browse by using the menus in the "IN STORE TODAY" section of each page Our products in the category chosen are shown on the page, each with a small photograph. To view an item in detail click through to the individual product page. Here you can place the item in your shopping basket.
Stage 2 - Checkout and Basket Review
The Basket Review page gives you a summary of your order. You can access this page from any of our pages by selecting the "View Basket" button positioned at the top right hand of the page. At this point you can review your order or, if you wish, remove items using the appropriate Remove button or change quantities by changing the number and using the appropriate Update button. You will see the UK delivery charge for your basket on this page. You can continue shopping by using the IN STORE TODAY menu on the left of the page.
If you wish to purchase the items in your basket, you can do by using a debit or credit card or your PayPal account using the PayPal secure server. Please select the CHECKOUT button to move to the PayPal secure checkout website.
Please note that the delivery charges shown on this site are for UK delivery. If you wish to purchase goods for delivery outside the UK then please read our Terms and Conditions page. The product prices, without delivery charge, are the prices you will pay if you visit our Haworth shop.
Stage 3 - Secure Payment, Enter Details
Once on the PayPal server, if you are already a registered PayPal user then log into PayPal and follow the PayPal instructions. Otherwise you will need to enter your email address, the Cardholder name and address, the card details and the Delivery name and address in order to purchase by using debit or credit card. PayPal accepts payment for online orders by credit or debit card from all major UK card companies. Please follow the instructions presented by PayPal. PayPal will forward the order and your contact details to us, but not the card details.
Please note that we reserve the right not to deliver to a Delivery Address that is different to the Cardholder Address, in which case we will consult with you at the email address you supply, and will refund any money paid if we do not resolve any concerns we might have.
Provided that your payment is authorised, you will receive an email from PayPal confirming your order. We will also receive the order confirmation. When we receive the order we will send you an email, during our normal office hours, to tell you.
If your payment is not authorised you will see a "sorry" message. We not be able to process the order. If you find yourself in this situation then please feel free to email us for advice.
When we have received your order we will dispatch your goods using a standard 3 day carrier service such as Royal Mail.